This privacy policy explains how RateBell Cushion processes personal data through ratebellcushion.homes in connection with real estate transaction processing inquiries and related website functions. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to operate the site, respond to inquiries, and maintain security.
We collect personal data when you contact us through the website form or other listed service channels. Technical data is generated automatically when you access the site, including information needed for delivery, diagnostics, and security.
The website uses essential cookies for core operation and preference cookies to record privacy choices. These cookies support basic functionality, security, and the display of settings you have already selected.
We use only essential cookies needed for site operation and cookies that store privacy preferences. Where your browser allows, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
We use submitted and technical data to respond to inquiries, manage contact form communication, deliver the website technically, maintain security, and keep records needed for administration and compliance. We do not state any broader use than is necessary for these functions.
We may share personal data with service providers that support website hosting, technical delivery, security, and form handling. These recipients may process data only for the services they provide to us and are expected to use appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other parties when required by law, when necessary to establish, exercise, or defend legal claims, or when needed to protect the security and integrity of the website and its users.
You may have rights to receive information about processing, access your data, correct inaccurate details, request deletion in appropriate cases, object to certain processing, or ask for restriction where permitted. We assess each request against the applicable legal framework and the operational need to retain or use the data.
To exercise a privacy right, submit a clear request through one of the contact channels listed in this policy and describe the data or issue involved. We may ask for additional information to verify the request and to ensure we respond to the correct person. If a request cannot be fully granted, we will explain the reason where the law requires it.
We keep personal data only for as long as it is needed to handle the inquiry, maintain the website, meet legal obligations, resolve disputes, or support security and recordkeeping requirements. When the relevant purpose ends and no further retention basis applies, data is deleted or anonymized according to our internal lifecycle practices.
If we make material changes, we will revise this policy so that the current version reflects how data is collected, used, retained, and disclosed. Continued use of the website after an update means the revised policy applies from its effective date.
Where GDPR applies, we process personal data on a lawful basis appropriate to the activity, such as performance of a request, compliance with legal obligations, legitimate interests in operating and securing the website, or consent where it is required for a specific function.
Because the website is offered in the EU context and the controller is established in Croatia, GDPR applies to personal data processing where the regulation is applicable.
If GDPR applies to your data, you may request access, rectification, erasure, restriction, portability, or objection, depending on the legal basis and the circumstances of the request. Where processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
